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How about your warranty?
Generally, our warranty is one year. Within the warranty period, we can offer technique support and part parts change, if it's necessary, our engineers may go to your place for better service.
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Can we visit your factory before order?
Yes, we warmly welcome and sincerely invite you and your team to visit our factory, we will help to arrange hotel and pick up you from airport.
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What is the order process?
Get Inquiry - Send the Quotation - Confirm the requirements - Order confirming - Payment - production - testing and debugging- packing - Confirm with customer about the necessary documents- Arrangement the Delivery - Send the product out - Customer Receiving - After Service.
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What's the delivery term?
At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider making special arrangement for you.
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What is the after-sale customer service？
We have the instruction manual in English which will be equipped together with the machine;also we can provide the details video to guide customer how to operate step by step.We have the professional after-sale customer service team can support every customer.When you contact us with a service problem,we will act within 12 hours and provide solution within 24 hours in working days.
English